Highlights from our delivery work— aligned with the legacy site’s partners and portfolio section(single listing page; no separate case-study URLs).
Customer experience· 2024
Enterprise omnichannel customer service deployment.
Implemented Freshdesk Omni to unify channels, workflows, and reporting for enterprise-grade customer operations.
Employee experience· 2024
ITSM rollout with automation and service catalog.
Deployed Freshservice for incident, change, asset, and request management with integrations to identity and monitoring tools.
Smart home automation· 2023
Residential and commercial automation programme.
Designed and commissioned smart lighting, access, and monitoring with centralized control and remote management.
Sales& implementation· 2023
High-availability connectivity for remote sites.
Engineered mounting, grounding, and network integration for satellite broadband where terrestrial links were unreliable.
Solutions· 2023
Executive engagement on CX and EX modernization.
Hosted customer and partner leaders to share playbooks on omnichannel service and employee service management.
