Solutions

CX& EX platforms, deployed for serious scale

Customer experience and employee experience suites from Freshworks— designed, deployed, and supported for African enterprises.

Capabilities

Cloud& platformsSmart automationSecurity& resilienceIT consultingCX& EX suitesSales acceleration

Freshworks

Customer& employee experience

Explore each platform— official naming includingFreshdesk Omni(formerly referenced as a generic customer service suite).

Omnichannel customer experience

Freshdesk Omni

Freshdesk Omni brings email, chat, voice, and social messaging into one AI-assisted workspace so agents resolve faster with full context.

  • Unified inbox across channels with customer timeline
  • AI assistance for triage, suggested replies, and deflection
  • SLAs, automations, and quality monitoring built-in
  • Reporting that connects channel performance to outcomes
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Cloud business telephony

Freshcaller

Freshcaller is a cloud phone system for support and sales teams with smart routing, queues, recording, and analytics.

  • Smart call routing, queues, and business hours
  • Call recording, monitoring, and analytics
  • IVR and workflow automation for common call paths
  • BYOC support with SIP trunking and DID integrations
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Modern messaging for customers

Freshchat

Freshchat powers web, mobile, and social messaging with a shared inbox, proactive campaigns, and AI bots for always-on engagement.

  • Web and in-app messaging with rich media
  • WhatsApp, Facebook Messenger, Instagram DM coverage
  • Shared inbox with assignment, tags, and collision detection
  • Agentic bots for deflection and after-hours coverage
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AI-native IT and employee service

Freshservice

Freshservice unifies ITSM, ITOM, ITAM, and ESM with intuitive portals, automation, and AI copilots to modernize service delivery.

  • Incident, problem, change, and release on one platform
  • Discovery and asset lifecycle for hybrid estates
  • Enterprise service management patterns for IT and beyond
  • AI copilots to draft responses, summarize tickets, and suggest fixes
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Multi-client service management

Freshservice for MSPs

Purpose-built for MSPs to manage many clients with segregated data, reusable templates, and automation that scales operations.

  • Client-specific portals, SLAs, and catalogs
  • Flexible workflows and automation for repeatables
  • Centralized knowledge with scoped visibility
  • Multi-channel intake with consistent governance
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ESM for HR, Finance, Facilities, Legal

Freshservice for Business Teams

Extend service management to business functions with department catalogs, approvals, no-code automation, and integrations to Teams, Slack, and HRIS.

  • Department service catalogs with approvals
  • No-code automation for common requests
  • Integrations with Workday, Microsoft Teams, Slack, and more
  • Freddy AI Copilot to accelerate agent productivity
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CRM built for velocity

Freshsales CRM

Freshsales helps teams qualify faster with lead scoring, integrated email and phone, pipeline visibility, and AI insights on next best actions.

  • Real-time lead scoring and prioritization
  • Email sync, sequences, and engagement tracking
  • Customizable pipelines with automation guardrails
  • Forecasting and analytics tuned for complex B2B cycles
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