Solutions/Freshchat
Modern messaging for customers
Freshchat
Freshchat powers web, mobile, and social messaging with a shared inbox, proactive campaigns, and AI bots for always-on engagement.
Highlights
- Web and in-app messaging with rich media
- WhatsApp, Facebook Messenger, Instagram DM coverage
- Shared inbox with assignment, tags, and collision detection
- Agentic bots for deflection and after-hours coverage
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